Term 1_ Definitions
Affiliate : refers to the legal entity (legal person or natural person) that is a party to an agreement with the Publisher and offers its services and offerings to the public via the IZIMOOVE platform.
Payment aggregator : refers to a financial intermediary that enables merchants - particularly e-commerce businesses and SMEs - to quickly accept online payments via a single solution, without opening a direct bank or mobile merchant account.
Client : refers to a user of the IZIMOOVE platform or a Client of the User.
Publisher : refers, in the present case, to the person or legal entity that creates, manages, and is responsible for the content and services offered online.
Extranet : refers to the MO SOLUTIONS online system (administration panel) accessible to the User (after entering a username and password) for the purpose of downloading, modifying, verifying, updating, and/or correcting User Information (including rates, availability, and accommodation) and managing reservations.
IZIMOOVE Platform : refers to the website, application, tools, or other digital platforms of MO SOLUTIONS and its User companies and business partners, on which the booking service is made available.
Service : refers to MO SOLUTIONS’ online booking system, which enables Users to make their services available for booking and allows Clients to make bookings with such Users; the system also enables the use of the payment facilitation/collection service.
Customer service : refers to MO SOLUTIONS’ Customer Service department, reachable at customer@izimoove.com or via any other address specified in this Agreement.
User : any natural or legal person, whether registered on the Platform or not, who accesses or uses the digital services offered, including in the capacity of User, Client, service provider, partner, or administrator.

Term 2_ Enforceability of the General Terms of Use (GTU) for the services
The purpose of these General Terms of Use is to define the rights and obligations of the Parties regarding the use of the IZIMOOVE Platform.
Use of the services offered on the IZIMOOVE platform implies the User’s unreserved acceptance of these General Terms and Conditions and the waiver of any differing general or special terms and conditions.
The fact that MO SOLUTIONS does not, at any given time, avail itself of one or more of the provisions of these General Terms and Conditions shall not be construed as a waiver, as MO SOLUTIONS remains free to demand their strict enforcement at any time.

Term 3_ Acceptance of the General Terms and Conditions
The User acknowledges having fully read and accepted the General Terms of Use. Acceptance of these terms shall be deemed to have the same effect as a handwritten signature.
The User acknowledges the evidentiary value of MO SOLUTIONS’ automatic recording systems for this IZIMOOVE site and waives the right to contest them in the event of a dispute, unless the User provides proof to the contrary.
Acceptance of these General Terms and Conditions implies that users of IZIMOOVE services possess the necessary legal capacity to do so, or - failing that - have obtained authorization from a guardian or conservator (in the case of legal incapacity) or from a legal representative (in the case of minors) or hold a mandate if acting on behalf of a legal entity.

Term 4_ Services offered on IZIMOOVE
• Online booking
• Online payments
• Online payment collection
• Advertising

Term 5 _ User Obligations
The information provided by the User (User Information) to the IZIMOOVE Platform must include details regarding the User (including, where applicable, images, photos, and descriptions), their equipment, services, and/or products offered for booking, and a breakdown of rates (including all applicable taxes - unless otherwise provided by applicable law - levies, additional charges, and fees). Terms regarding availability, cancellation, no-shows, and other conditions and restrictions must be clearly stated and must comply with the formats and standards provided by MO SOLUTIONS.
The User declares and warrants that the information he provides is always true, accurate, and not liable to mislead other users of the platform. The User assumes full responsibility in the event of incorrect declarations or outdated information.
Unless otherwise agreed by MO SOLUTIONS, all changes, updates, and/or modifications to User information (including rates, availability, and accommodation) must be made by the User directly and online via the extranet or by any other means that MO SOLUTIONS may reasonably specify.
The Affiliate shall regularly update its rates and room availability on the IZIMOOVE website. It shall also update the General Terms and Conditions of use for its services (cancellation, modification, prepayment, policies regarding children, etc.).
The Affiliate will receive bookings, messages from Clients, and notifications regarding booking modifications and/or cancellations via the administration panel or their official email address. The management of bookings, no-shows, and cancellations is the sole responsibility of the Affiliate.

Term 6 _ MO SOLUTIONS bonds
As the publisher, MO SOLUTIONS is responsible for:
• Strategy and vision: defining the platform's objectives and direction.
• Content management: ensuring the quality and relevance of the content offered on the platform.
• Partnership management: establishing and maintaining relationships with partners offering their products or services on the platform.
• User management: understanding user needs and expectations to improve their experience on the platform.
• Technical management: ensuring the platform's stability and security.
MO SOLUTIONS will display on IZIMOOVE the details, photos, logo, map, description, updated information, services, amenities, General Terms and Conditions, rates, availability, and other content as entered by the Affiliate or the User.
MO SOLUTIONS will invite Customers who have stayed at the Affiliate’s property to comment on their stay and provide ratings - both overall and specific to certain aspects of their stay. However, MO SOLUTIONS reserves the right to publish these comments and ratings on IZIMOOVE. Furthermore, the User acknowledges that MO SOLUTIONS acts solely as a distributor of Customer comments, without any obligation to verify them.
MO SOLUTIONS undertakes to do everything in its power to monitor and review Customer Comments for obscenities or mentions of a person's name. MO SOLUTIONS reserves the right to refuse or remove comments containing obscenities or personal data.
The User undertakes to monitor and review their Comments for obscenities or mentions of a person's name. MO SOLUTIONS reserves the right to refuse or remove comments containing obscenities or personal data.
MO SOLUTIONS will not enter into any discussion, negotiation, or correspondence with the User regarding Customer Comments (their content or the consequences of their publication or distribution).
MO SOLUTIONS disclaims all liability regarding the content and consequences (arising from publication or distribution) of any comment or review, in any manner whatsoever.
MO SOLUTIONS will publish articles, blog posts, and advertisements to promote the Affiliate User's online sales on social networks and popular social media platforms (SMM).

Term 7_ Payments
Payments will either be collected by MO SOLUTIONS in its capacity as an aggregator or managed directly by the User. Depending on the option chosen by the User regarding collection arrangements, either the User or MO SOLUTIONS will take the necessary measures in the event of a payment issue.
For reservations with payment at the hotel:
• The Affiliate User will receive reservations without payment details or prepayment.
• Guests will settle the cost of their stay with the Affiliate User upon arrival.
• The Affiliate User is entitled to apply their own policies regarding reservations, confirmation, modification, cancellation, and no-shows.
• If further action is required from the Guest or the person who made the booking prior to arrival, the Users will communicate via telephone, SMS, or email.
In the event of high occupancy (no rooms available) and if the User is unable to provide one or more rooms to Guests (who hold an online reservation confirmation), the User shall offer alternative accommodation of at least an equivalent category and at the same rate. This alternative accommodation shall be provided at no additional cost to the Guest concerned.
The User acknowledges and agrees to comply with applicable tax regulations in the relevant country or region regarding the payment of commissions.

Term 8 _ Reservations, Complaints
When a booking is made by a User via IZIMOOVE, the Affiliate will receive a confirmation. This confirmation will include the arrival date, number of nights, accommodation type, and accommodation rate, as well as the Client’s name and address and any other specific requests made by the User.
MO SOLUTIONS is not responsible for the accuracy or completeness of the information or dates provided by Users.
Furthermore, MO SOLUTIONS bears no liability or joint liability for Users' payment obligations regarding their (online) booking.
Any booking made via IZIMOOVE creates a binding, reciprocal, and legal contractual relationship between the Affiliate and the Client who made the booking or on whose behalf the booking was made.
The Affiliate is required to accept the Client as a contracting party and to manage the online booking in accordance with the User information (including rates) displayed on the IZIMOOVE platform at the time of booking and the booking confirmation, including any additional information provided and/or preferences expressed by the Client.
Apart from the fees, surcharges, and charges specified in the confirmed booking sent by MO SOLUTIONS to the Client, the Affiliate shall not charge the User any administrative fees or surcharges for the use of a payment method (OM, MoMo, etc.).
Complaints or claims regarding products or services offered, rendered, or provided by the Affiliate, or specific requests made by Clients, must be handled by the Affiliate without mediation or interference from MO SOLUTIONS. MO SOLUTIONS disclaims all liability regarding the aforementioned claims from Clients, except for those related to IZIMOOVE functionalities.
The online booking engines and websites used by MO SOLUTIONS are virtual sites and booking systems/software that constitute an open online platform.
Any person with legal capacity may make a booking via IZIMOOVE. Such a booking shall not be construed as, nor constitute, an endorsement by MO SOLUTIONS or an obligation to provide accommodation. MO SOLUTIONS disclaims all liability regarding the personal activities, purpose of travel, business affairs, etc., of Users.
Users shall receive the Affiliate's services and amenities in accordance with the Affiliate's legitimate policies and terms. The Affiliate reserves the right to deny access to the User if, upon arrival, management reasonably determines that the User poses a security threat or fails to comply with the Establishment's policies.
The Affiliate shall ensure that the User checks in and stays using valid travel documents. The Affiliate shall report the Client's presence to immigration or security authorities in order to comply with applicable government regulations.

Term 9 _ Force majeure
Force majeure refers to any of the following events affecting multiple Users: volcanic eruption, natural disaster, fire, war, hostilities or any local or national state of emergency, invasion, compliance with any order or request from any national, regional, or other public authority, government regulation or intervention, military action, civil war or terrorism, explosion (biological, chemical, or nuclear), rebellion, riots, insurrectionary strikes, civil unrest (or a real or serious threat, or reasonable apprehension, of any of the aforementioned events), reduction in transport services, airport closures, or any other exceptional and catastrophic event, circumstance, or emergency that makes it impossible or illegal for—or otherwise prevents—Users from traveling, staying at the Affiliate’s property, or using any other service offered on the IZIMOOVE platform.
In the event of force majeure, the Affiliate shall not charge (and shall refund, where applicable) Clients affected by the force majeure event any fees or other amounts (including (non-refundable) rates or fees for no-shows, booking modifications, or cancellations) for (i) any cancellation or modification of the booking made by the Clients, or (ii) the portion of the booking not utilized due to the force majeure event, subject to compliance with the Affiliate’s Terms of Service.
In the event of reasonable and justified doubt, the Affiliate may request that a Client provide reasonable proof of the causal link between the force majeure event and the cancellation, no-show, or modification of the booking (and provide MO SOLUTIONS, upon request, with a copy of such proof).
For MO SOLUTIONS to record a cancellation, no-show, or any modification of the booking due to a force majeure event, the User must notify MO SOLUTIONS within 2 business days following (a) the scheduled departure date of the no-show or cancellation, or (b) the actual departure date (based on the number of days actually spent). MO SOLUTIONS will not charge any commission for a recorded no-show or cancellation, nor on the portion of the booking not fulfilled due to a proven case of force majeure.

Term 10 _ Declarations and Warranties
The User represents and warrants to MO SOLUTIONS that, during the term of this Agreement:
i. The User holds and complies with all permits, licenses, and other authorizations, registrations, and government requirements necessary for the conduct, execution, and pursuit of its operations and activities;
ii. The User is duly registered with all competent tax authorities (including competent local legal authorities responsible for tax revenue collection or identification);
MO SOLUTIONS disclaims and excludes any liability towards the User regarding any failure (temporary and/or partial), outage, downtime, interruption, or unavailability of the Platforms, the Service, and/or the administration panel.
MO SOLUTIONS provides (and the User accepts) the Service, the Platform, and the administration panel on an "as is" and "as available" basis and reserves the right to make changes to its service and the Platform at any time.

Term 11 _ Termination, Suspension, Disputes
In the event of the termination, suspension, or closure of IZIMOOVE, Users shall fulfill their respective obligations regarding ongoing bookings.
These Terms of Use are governed by the laws in force in the Republic of Cameroon.
For any disputes arising from these Terms of Use - whether concerning their validity, interpretation, performance, or implementation - the Parties agree to first make every effort to reach an amicable solution within thirty (30) days of notification of the dispute.
Upon the expiry of this period, and in the event of a proven failure of the preliminary conciliation attempt, the Parties agree to submit the dispute to the competent court in the city of Douala (Cameroon).

Term 12 _ Non-assignability of the contract and subcontracting
The Parties agree that these Terms of Use are *intuitu personae* in nature. Consequently, neither Party may assign or transfer the rights or obligations arising from this Agreement without the express prior consent of the other Party.

Term 13_ Non-waiver of the enforcement of a provision of the Terms of Use
The failure of either Party to assert the other Party’s non-compliance with any of its obligations shall not be construed as a waiver of the right to invoke any subsequent non-compliance with the same or other obligations, or as a waiver of the right to enforce said obligations.

Term 14 _ Entirety
These Terms of Use and any annexes thereto constitute the entire agreement regarding the contractual obligations between the Parties. Their provisions supersede and replace all prior representations, undertakings, and/or agreements between the Parties concerning the same subject matter as these Terms of Use. No provision of these Terms of Use shall be deemed waived, supplemented, or modified by either Party without an amendment to that effect signed by the authorized representatives of the Parties.

Term 15 _ Partial nullity
The invalidity or ineffectiveness of one or more articles or of one or more of its annexes shall not affect the validity of the other clauses or annexes; the Parties shall endeavor, as soon as possible, to replace them with provisions of equivalent effect that reflect their common intention.

Term 16 _ Notification
Any notification, communication, or request required, given, or received under these Terms of Use shall be made in writing. Notifications or requests shall be deemed duly given or received when delivered by hand, by registered mail, or by fax confirmed by letter, to the Users' address.